Warranty & RMA

Our after-sales process is designed for distributors, AV integrators and project buyers who need clear technical assessment and traceable resolution.

Warranty Coverage

Unless a quotation or sales contract states otherwise, products are covered against verified manufacturing defects for 12 months from delivery. Specific products, motors, control systems or project agreements may carry different terms, which will be confirmed in writing.

What Is Not Covered

• Incorrect installation, wiring, voltage selection, operation or maintenance
• Misuse, impact, liquid, fire, improper storage or unauthorized modification
• Normal wear, cosmetic variation that does not affect function, or consumable parts
• Damage caused by the carrier after risk has transferred, except where covered by the agreed shipping arrangement
• Force majeure or use outside the documented product specifications

Requesting Technical Support

Contact us before returning any product. Provide the model, serial or batch number where available, order number, installation details, voltage, fault description, photos and a short video showing the issue.

RMA Authorization

Returns require written RMA authorization and return instructions. Products sent without authorization may be refused or delayed. Do not ship oversized screens or optical surfaces until our team confirms the appropriate resolution.

Assessment and Resolution

After assessment, the solution may include troubleshooting, replacement parts, repair, credit or replacement of the affected item. The remedy is selected according to the confirmed cause, product condition and applicable sales agreement.

Freight and Service Costs

Responsibility for diagnostic, return and replacement freight depends on the warranty finding and agreed trade terms. Costs caused by non-warranty issues may be charged after approval.

Receiving Damage

Transit damage should be reported immediately with packaging and product evidence. Keep all packaging until the carrier or our team confirms that it may be discarded.